FBM Emotion
Privacy Policy

FBM Emotion respects the privacy of every player who uses the platform. We understand that sharing personal information requires trust, and we take that responsibility seriously. This Policy is written in plain language so you know exactly what happens to your data — no hidden clauses, no vague language.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines. Together, these documents explain how FBM Emotion operates and what you can expect as a player on the platform.

FBM Emotion collects personal information at different points in your use of the platform. The categories of data we collect are:

We do not collect full payment card numbers, CVVs, or cryptocurrency wallet addresses. All financial processing is handled through GCash, Maya, or Philippine bank transfer channels, and FBM Emotion does not store raw card or crypto data on its own systems.

Personal data collected by FBM Emotion is used for the following purposes:

• Account creation and management — to register your account, maintain your profile, and manage your login credentials.
• Identity verification (KYC) — to confirm your identity before processing withdrawals and to prevent fraud and underage access.
• Transaction processing — to facilitate deposits and withdrawals in Philippine Peso through your selected payment method.
• Platform security — to detect unusual activity, prevent unauthorised access, and respond to potential fraud or abuse.
• Account communications — to send OTP codes, account notifications, and responses to support enquiries.
• Responsible gaming — to monitor for signs of problem gambling behaviour and administer tools such as deposit limits and self-exclusion.
• Legal and compliance obligations — to meet applicable legal requirements including anti-money laundering checks.

FBM Emotion does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them, and you can withdraw that consent at any time through your account settings or by contacting support.

FBM Emotion does not sell your personal information. We share data only in the following limited circumstances:

• Payment processors — GCash, Maya, and bank transfer providers receive only the information required to process your specific transaction. These providers have their own privacy policies that govern how they handle that data.
• KYC and identity verification services — where a third-party verification service is used to confirm your identity, only the necessary documents and identifiers are shared.
• Technology and infrastructure providers — companies that help operate the FBM Emotion platform (hosting, security, analytics) may process data on our behalf under strict confidentiality agreements.
• Legal obligations — if required by applicable law, court order, or regulatory authority, we may disclose personal information in compliance with that requirement.

FBM Emotion retains personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, financial, and audit obligations. Specific retention periods are as follows:

• Account and identity data — retained for the duration of your account and for a minimum period after account closure as required by applicable regulations.
• Transaction records — retained for the period required by financial compliance obligations, which typically extends beyond account closure.
• Support communications — retained for a reasonable period to support ongoing account queries and dispute resolution.
• Device and session logs — retained for security and fraud detection purposes and deleted on a rolling basis after the relevant retention period.

When data is no longer needed and retention requirements are met, it is securely deleted or anonymised. You may request early deletion of specific data by contacting support, subject to legal and compliance constraints that may require us to retain certain records.

FBM Emotion implements technical and operational security measures to protect your personal data:

• SSL encryption on all data transmitted between your device and the FBM Emotion platform.
• OTP verification for sensitive account actions including deposits and certain account changes.
• Access controls limiting internal access to personal data to authorised personnel only.
• Regular security reviews of systems and processes that handle personal data.

While FBM Emotion implements strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your login credentials, and ensure your registered mobile number is secure for OTP receipt.

If you believe your account has been accessed without your authorisation, contact FBM Emotion support immediately. We will act quickly to investigate and secure the account.

FBM Emotion uses cookies and similar technologies to support platform functionality and improve the user experience. Cookies used on the platform include:

• Essential cookies — required for the platform to function, including session management and login state. These cannot be disabled without affecting platform usability.
• Performance cookies — collect anonymous information about how the platform is used, helping us identify and fix technical issues and improve load times.
• Preference cookies — remember your settings such as display preferences to save you from re-entering them each session.

FBM Emotion does not use third-party advertising cookies or sell browsing data to advertising networks. Your in-platform activity is not shared with ad platforms.

Most browsers allow you to manage cookie settings and delete existing cookies. Disabling essential cookies may affect your ability to log in or use core platform features.

FBM Emotion is strictly for players aged 21 years and above. We do not knowingly collect personal information from individuals under 21. Age verification is a required part of account registration and KYC processes.

If FBM Emotion becomes aware that an account has been created by a person under 21, the account will be immediately suspended, any remaining balance reviewed, and the personal data associated with the account deleted as quickly as legally permissible.

As a player on FBM Emotion, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your personal data is inaccurate, you can request that it be updated.
• Right to deletion — you can request deletion of your personal data, subject to legal retention requirements.
• Right to withdraw consent — where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time.
• Right to restrict processing — in certain circumstances, you can request that we limit how your data is used while a concern is being resolved.

To exercise any of these rights, contact the FBM Emotion support team at [email protected]. We will respond within a reasonable timeframe. Some requests may be subject to identity verification before we can process them.

FBM Emotion may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or best practices. When changes are made, the updated Policy will be posted on this page with a revised review date.

Continued use of the FBM Emotion platform after an updated Policy has been posted constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should stop using the platform and may request account closure.

For significant changes affecting how personal data is used, FBM Emotion may provide advance notice through your registered account or a platform announcement. However, it remains your responsibility to review this page periodically.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please contact the FBM Emotion support team:

Email: [email protected]

You can also access support through your account dashboard after logging in. Our team will respond to privacy-related enquiries as a priority. For general platform questions, the FAQ page covers the most common topics including accounts, deposits, and withdrawals.